How to use the portal

Who can use this portal?

This IT Services Portal is for Te Whatu Ora Northern Region staff. You can access the Services Portal to get IT support, log a fault with the IT Service Desk, order software or devices, or find self-help guides. To make remote working easier, the portal can be accessed without using Citrix.

Access the IT Services Portal

How to get help accessing the Portal

Step 1

You must be using Chrome or Mozilla Firefox browser.
The Portal may not work on Internet Explorer, Microsoft Edge or Safari.

Step 2

Check you are set up for Multi-Factor Authentication (MFA). 
Read the guide

If you are already registered with MFA, go to step 2.

Step 3

Go to the IT Portal.

Pātiki and Waharua Kōpito patterns

Using the services portal

Use the Services Portal to get IT support, log a fault with the IT Service Desk, order software or devices, or find self-help guides.

Contact details

For Te Whatu Ora Northern Region staff, please contact one of the following numbers for IT assistance.

Te Toka Tumai Auckland staff

09 631 0701 - ext 27000

Counties Manukau staff

09 276 0276  - ext 52266 

Te Tai Tokerau staff

09 430 4101 - ext 7469

 

Waitematā staff

09 486 8980 - ext 42266

Data and Digital team (formerly healthAlliance)

09 486 8980 - ext 42266 

General information

Phone: (09) 487 1373 / 0800 426 727
Postal Address: Private Bag 92801, Auckland, New Zealand 1642
Email: info@healthalliance.co.nz

Outlook Web App

To view your email when you are away from work, login via the Outlook Web App.

If you are having issues with access, visit the Northern Region IT Services Portal.