Managed Service Centre

The Managed Service Centre (MSC) was created in 2014 and is the first point of contact for regional Procurement and Finance queries.

It also provides support for Improvement Delivery for the Northern Region which includes Oracle support request calls, National Catalogue queries, and supporting CareConnect, which is focused on patient safety in the community and includes calls and requests from GPs, pharmacies and patients.

The MSC handles approximately 1,500 calls and 2,700 Cherwell tickets on average per month.