Customer Services

This involves customer-facing services to deliver 24/7/365 support to DHB staff including: technical and payroll services, software applications, PC and mobile device support and networked IT systems across the region, as well specialist IT training services.

We pride ourselves on delivering a fast and efficient service to our customers so that they can get on with providing high quality healthcare to their patients.

IT Service Desk

The IT Service Desk is the cornerstone of Customer Services and is dedicated to providing a high quality and efficient 24/7 support service for IT products and services to the Northern Region DHBs. Our friendly team handles 10,000 calls and 19,000 online requests every month. We also provide IT access to more than 1000 new DHB staff each month so they have the right tools they need to carry out their work.

Staff Service Centre

The Staff Service Centre manages the payroll for more than 17,000 public health sector workers in the Northern Region. The team provides assistance and support for queries regarding pay for Waitemata DHB and Counties Manukau Health, Northern Regional Alliance, NZ Health Partnerships, healthAlliance NZ and healthAlliance FPSC. We also provide master data management and HRMS reporting services.

Managed Service Centre

The Managed Service Centre is the first point of contact for regional procurement and finance queries. It also provides support for Oracle requests, National Catalogue queries, and CareConnect, which includes calls and requests from GPs, pharmacies and patients. The Managed Service Centre handles approximately 1000 calls and 2,500 online requests on average per month.